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Public channel and automation

Configure bounded issue automations

Apply assignment, priority, major flag or due-date rules on controlled triggers.

1 min readUpdated Aug 23, 2026

Apply bounded rules to supported triggers without treating Issue as a general workflow engine.

Before you start

  • Define one measurable trigger and condition.
  • Choose a supported record action.
Issue automation rules with trigger, condition, action and active state.
Automations perform limited audited record actions when their controlled condition matches.

Choose the trigger

Run a rule on creation, update or status change and optionally limit it by category, location, priority, severity, source or status.

Choose a supported action

Assign a valid user, set priority, mark as major or set a due date in hours. Rules are audited when applied.

Avoid feedback assumptions

Automations are bounded record actions, not a general workflow engine, AI classifier or external script runner. Test conditions before enabling a rule in production.

Step by step

  1. Open the automation section in Settings.
  2. Name the rule and choose creation, update or status trigger.
  3. Add an optional supported condition.
  4. Choose assignment, priority, major flag or due hours.
  5. Save disabled, test the condition, then activate.

Final check

  • Condition values match stored values.
  • The action target is valid.
  • Applied rules appear in audit history.
Tip: Rules do not run arbitrary scripts, classify with AI or replace human lifecycle decisions.