Context during work
Comments keep observations and decisions together.
- Updates
- Author and date
- Context in the record
Corrective actions
Document what was done and verify the problem is solved
Resolution is more than a status: keep the solution and the entire issue journey.
Documented resolution
Record the applied solution.
- Description
- Resolution date
- Visible owner
Verifiable closure
Separate resolution from final verification.
- Verification step
- Status history
- Later review
Frequently asked questions
Must I explain the resolution?
You can document it to preserve knowledge.
Who can comment?
Authorized workspace users.
Is history kept after closure?
Yes, the record and events remain available.
Bring order to company issues
Centralize information, assign owners and preserve traceability.