Set-up and organisation
Configure the internal workflow, classification and service-specific participants.
Issue.coffee help
Guides to control operational issues
Specific documentation for setup, queues, resolution lifecycle, corrective actions, public reporting, automation, API, reports and alerts.
These guides document Issue.coffee. Account, members, plan and connections are explained on Suite.coffee; support requests and conversations belong to Ticket.coffee.Open general Suite.coffee help
Issue lifecycle
Create, prioritise, resolve and verify each problem with a complete audit trail.
Public channel and automation
Receive safe public reports and automate bounded internal actions.
Reports and notifications
Analyse dates by their meaning and keep personal operational alerts under control.